Voice Your Concerns – We Listen to Your Complaints – BEELEC

Your Complaints Our Care and Consideration

We Care for Your Concern. Report Your Issues to Help Us Serve You Better & Ensure Confidence in Our Services. We're Listening!

We support many ways for our customers to Contact Us and we endeavour to respond to all manner of queries quickly and efficiently. We have a robust and efficient complaints procedure to help ensure a satisfactory resolution.

Recognizing When Things Don't Go Right

At Beesley Electrical Services, we deeply understand that sometimes, despite our best efforts, things may not go as planned.

We recognize that our customers entrust us with their needs and expectations along with the safety and proper functioning of their homes, businesses and equipment, and when those expectations aren’t met, it’s only natural for them to feel frustrated or disappointed.

We want you to know that your voice matters to us, and we genuinely appreciate the opportunity to address any concerns you may have. Your feedback, whether positive or negative, helps us improve and ensures that we continue to deliver the high-quality service you deserve. Please don’t hesitate to share your thoughts with us – we’re here to listen, learn, and make things right.

If you believe there was an issue with our services that you would like to share we us, please read on and follow the contact instructions below.

Identifying Valid Complaint Reasons

We will listen to all submitted complaints, however for your satisfaction and to make sure that submitted complaints are justified we ask that you follow the below guidance when it comes to submitting your complaint. (Your concern may be better suited as a Review).

  1. Safety Concerns: If you want to raise concerns about safety hazards resulting from the electrical work performed by/on behalf of our company during our business with you, or if you’ve observed unsafe work completed by us.

  2. Work Quality: If you have noticed issues with the quality of the electrical work after the completion of agreed works by/on behalf of our company.

  3. Project Delays: If there are significant delays in completing a project without adequate explanation or communication by/on behalf of our company, leading to inconvenience or financial losses.

  4. Billing Disputes: If you have a dispute regarding charges or fees billed by/on behalf of our company where discrepancies between the agreed-upon estimate and the final invoiced amount have not be adequately explained.

  5. Customer Service Issues: If you experience poor customer service by/on behalf of our company or staff, or feel that there has been a failure to address your customer concerns adequately.

Submitting a Complaint: What You Need to Know

Response Timeframe: Initial responses via email are aimed to be sent within 2-3 working days of receipt of your email. Postal mail response times will be dependant upon the chosen mail carriers and the inclusion of a contact number or email will greatly improve the response time and complaint process.

Escalation Process: If you fail to receive an initial response to your complaint within an appropriate time frame or are unhappy with the outcome of your complaint, you can escalate your concern to the relevant body, such as a Competent Person Scheme, one of our associated bodies, or trading standards. Note: Your complaint must be valid by the escalating bodies standards to be valid for them to investigate.

Related Resources: We keep a small repository of resources aimed to assist with consumer guidance and knowledge. You can check out our Resources page for relevant information that may be of help.

Start Your Complaint

Send to: complaints@beelec.uk

Subject: New Complaint

Details:

Make sure to include:

  • Your name
  • The date(s) in question
  • The address in question
  • The works in question
  • Your invoice or other paperwork from us (if available)
  • Your complaint
  • Any other evidence supporting your complaint (photos, videos, etc.)

Send to:

  • FAO: BEELEC Complaints
  • 81 Grand Drive,
  • Herne bay,
  • CT6 8LL

Titled: New Complaint

Details:

Make sure to include:

  • Your name
  • The date(s) in question
  • The address in question
  • The works in question
  • Your invoice or other paperwork from us (if available)
  • Your complaint
  • Any other evidence supporting your complaint (photos, videos, etc.)

Please provide supporting evidence in additional print outs, links to files will not be accepted.

Complaints Served
0

Correct as of: March 2024

Satisfactory Resolutions
0 %

Correct as of: March 2024

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Our Remediations

Having encountered an issue with my electrical service, I reached out to Beesley Electrical Services Ltd. with some hesitation. However, their prompt response and genuine concern exceeded my expectations. They not only resolved the problem swiftly but also followed up to ensure everything was in perfect order. I'm truly impressed by their professionalism and dedication to customer satisfaction. Highly recommended!
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Sarah K.
Customer, Herne Bay
  • Satisfied